If your furniture arrives damaged or appears to be the wrong item, keep the cat away from the affected parts and contact Giant Paws promptly. A clear record helps explain the issue. You do not need to assemble or test a damaged piece to demonstrate the problem.
Start with the order and the affected part
Keep the order number, product name, selected size or configuration and delivery date together. If the instructions label components, use the relevant label in your message. Describe what you can actually see rather than guessing whether the cause was packing, transport or manufacture.
Take a small set of useful photographs
Photograph the whole item or affected component, a closer view of the issue and any relevant outer packaging damage. Keep images clear and unfiltered. Avoid placing the cat on the furniture for scale. Send personal delivery details privately to Giant Paws rather than posting a shipping label publicly.
Pause use and avoid improvised repairs
Do not continue assembly if doing so could worsen the damage or make the item unsafe. Keep the packaging and components available while you receive instructions. Avoid drilling, gluing or replacing fixings to make the piece usable before the issue has been assessed.
Ask for the next step for your order
The current policy asks customers to inspect deliveries and contact Giant Paws about defects, damage or incorrect items. Use the contact route with your record and wait for the order-specific instructions. Do not assume a particular remedy, collection arrangement or return address from a general guide.
Contact Giant Paws with the order details and clear photographs. The priority is to establish what arrived and the appropriate next step before the furniture is used.
