If only part of your cat furniture order appears to have arrived, check whether you are missing a parcel or a component inside a delivered parcel. Those are different enquiries. Do not assume either that another box is coming or that the delivery is complete without checking your order-specific records.
Separate the order from the shipment
Start with the order confirmation: list each product and selected option. Then compare the dispatch message with that list. A dispatch notification may identify particular items or tracking references; read those details rather than treating one delivery notification as proof that every ordered item has arrived.
If the message does not say whether the order is split, ask Giant Paws. This guide does not establish that a particular tower, bundle or order ships in multiple boxes, and it does not give a waiting period for an unconfirmed second parcel.
Record the boxes actually received
Keep any parcel numbering, tracking reference and product label with the delivery date. A marking such as “1 of 2” is worth including in the enquiry, but it does not tell you when the other parcel will arrive. Check each tracking reference supplied for your order separately.
Photograph labels privately, keeping your address out of public posts. Note whether any packaging was open or damaged before unpacking; use the damaged-delivery guide if there is a visible issue.
Use the component list only for the correct model
Once the shipment contents are clear, compare delivered parts with the correct assembly list. For a multi-level design such as The Cream Estate, identify a missing item by its diagram label and quantity, not simply “one of the posts”. Keep hardware packets with their labels.
Do not combine parts from a second tower or start using a partly assembled structure while the enquiry is open. Keep the cat away from loose fixings, packaging and incomplete furniture.
Send one precise summary
A useful message might say: “Order reference …; product and option …; parcel references received …; dispatch record lists …; the supplied parts list shows two pieces labelled B, but I have one.” Attach the relevant label and component photographs.
Ask whether another shipment is recorded or whether the component is missing from the delivered contents. Wait for instructions specific to the order rather than ordering an assumed replacement yourself. When everything is accounted for, continue with the cat tower unboxing and assembly checklist.
